Privacy Policy – Nashville Comfort Pros

Effective: May 20, 2026

1. Overview

Nashville Comfort Pros ("we," "us," or "our") operates the website nashvillecomfortpros.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or contact us for HVAC services in the Nashville, Tennessee area.

By using our Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

Phone number: When you call us directly or submit a callback request, we collect your phone number to connect you with an HVAC service provider.
General location: We may collect your ZIP code or city to match you with a local HVAC technician in your area.
Usage data: We automatically collect information about how you interact with our Site, including your IP address, browser type, pages visited, time and date of your visit, and referring URL.
Cookies and tracking technologies: We use cookies, pixels, and similar tracking technologies to analyze Site traffic and improve our advertising. This includes Google Ads conversion tracking and Microsoft (Bing) Ads conversion tracking.

3. How We Use Your Information

We use the information we collect to:

Connect you with licensed HVAC service providers in the Nashville area
Respond to your service inquiries and calls
Improve and optimize our website and advertising campaigns
Measure the performance of our ads on Google and Microsoft Bing
Analyze usage patterns to improve user experience
Comply with applicable laws and regulations

4. Call Routing & Recording

Calls placed to the number displayed on our Site may be routed through an automated answering service and recorded for quality assurance and operational purposes. By calling us, you consent to such recording. Call data may include call duration, time, and originating phone number.

5. Third-Party Advertising & Analytics

We use the following third-party services that may collect information about your visits to our Site and other websites:

Google Ads & Google Analytics: Used to track conversions and measure ad performance. Google may use cookies to serve ads based on your prior visits to our Site.
Microsoft Advertising (Bing Ads): Used to track conversions from Bing search ads. Microsoft may use the Universal Event Tracking (UET) tag to collect data.
Meta (Facebook) Pixel: Used to measure ad performance and build audience segments on Facebook and Instagram.

You can opt out of personalized advertising by visiting optout.aboutads.info or optout.networkadvertising.org.

6. Cookies

Our Site uses cookies — small text files placed on your device — to enhance your experience and enable advertising features. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our Site may not function properly without cookies.

7. Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

Service providers: We share call information with HVAC service providers who fulfill your service request.
Analytics and advertising partners: As described in Section 5, we share data with third-party platforms for advertising and analytics purposes.
Legal requirements: We may disclose your information if required to do so by law or in response to valid legal process.

8. Data Retention

We retain call records and usage data for up to 24 months for advertising optimization and quality assurance purposes. You may request deletion of your data by contacting us at the email address below.

9. Children's Privacy

Our Site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us at the email below. We will respond to your request within 30 days.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date. Your continued use of the Site after any changes constitutes your acceptance of the new policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: